Returns and Exchanges
We want you to feel confident shopping with us and are committed to addressing any issues with care and fairness.
Eligibility for Returns
Because our products are handmade, minor variations in color, texture, finish, or shape may occur. These variations are a natural part of the handcrafted process and are not considered defects.
For bulk orders, slight differences between individual pieces are to be expected and reflect the uniqueness of each item.
Due to the handcrafted and often delicate nature of our products, we do not accept returns for change of mind or preference. However, if an item arrives damaged or defective, we are happy to help.
Quality Assurance
While minor variations may exist, we ensure that every piece meets our highest quality standards before it is shipped.
If an item has a significant defect that affects usability or arrives damaged, we are happy to review the issue.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 24 hours of delivery. Include clear photos of the item and packaging along with your order number so we can review the issue promptly.
Exchanges
Exchanges or replacements are offered only in cases of significant defects or damage upon arrival.
Replacement items are subject to availability and must be unused and in original condition.